Legal
Disclosure under the Act on Specified Commercial Transactions
| Business Name | ATHLIVIA LLC (合同会社ATHLIVIA) |
|---|---|
| Representative | Toshinao Kamikubo |
| Address | Omiya Marui 7F, 2-3 Sakuragi-cho, Omiya-ku, Saitama-shi, Saitama 330-0854, Japan |
| Contact | Phone: +81-90-6280-1648 Email: t.kamikubo@athlivia26.com * We may not be able to answer calls during sessions or activities |
| Pricing |
【Athletic Trainer Services】 • Competition support: ¥30,000/day (tax included) • Other services (practice, training camps): Upon request 【Individual Sessions】 • In-person 2 hours (General): ¥13,000 (tax included) • In-person 2 hours (Student): ¥10,000 (tax included) • In-person 1 hour (General): ¥7,000 (tax included) • In-person 1 hour (Student): ¥5,500 (tax included) • Recovery Care 1 hour (General): ¥8,800 (tax included) • Recovery Care 1 hour (Student): ¥5,500 (tax included) • Online session: ¥8,000 (tax included) 【Apps & Digital Services】 • Prices as listed on each service page (tax included) |
| Payment Methods | • Credit card (Visa, Mastercard, American Express, JCB) • Bank transfer (for in-person services) • Cash (for in-person services) |
| Payment Timing | • Credit card: Charged immediately at time of order • Bank transfer: At least 3 days before service date • Cash: At time of service • Subscription: Automatically charged on monthly renewal date |
| Service Delivery | • In-person services: Provided at scheduled date and time • Online sessions: Provided at scheduled date and time • Digital services: Available immediately after payment completion |
| Cancellation & Refund Policy |
【AT Services & Individual Sessions】 • 7+ days before: No cancellation fee (full refund) • 3-6 days before: 50% of fee • 2 days before to same day: 100% of fee (no refund) • No-show: 100% of fee (no refund) * In case of unavoidable circumstances such as weather or disasters, we will accommodate date changes or waive cancellation fees. 【Tips & Donations】 Tips and donations are voluntary support and are non-refundable. 【Monthly Support (Subscriptions)】 Can be cancelled until the day before the next renewal date. After cancellation, benefits remain available until the end of the paid period. No prorated refunds. 【Other Digital Services】 Due to the nature of digital services, refunds are not available after service delivery begins. However, please contact us if there are significant defects with the service. |
| System Requirements | 【Web Services】 Latest versions of Chrome, Safari, Firefox, or Edge recommended 【Mobile Apps】 iOS 15.0+ / Android 10.0+ |